- Cancellations must be made at least 48 hours before your appointment
- Cancellations made within 48 hours or less cannot be refunded or rescheduled under any circumstances
- All cancellations must be emailed to Kate@soulpolisher.co.uk or send via message to 07877668129
The Soul Polisher is a small independent business dedicated to providing a high-quality, nurturing service to every client. When you book an appointment, that time is reserved exclusively for you and I commit my schedule fully to your session.
I kindly ask that if you need to cancel or reschedule your appointment, or if circumstances beyond your control arise, you notify me no later than 48 hours before your appointment.
Please understand that appointments cancelled within 48 hours cannot be refunded or rescheduled under any circumstances. This policy is applied consistently and without exception.
The Women’s Wellness Package is payable in full upfront. Under special circumstances it may be paid monthly but this is to be arranged on an individual basis. The package is non-refundable.
I work from a place of genuine care, compassion, and understanding, and it is never easy to uphold this boundary. However, after many years in business and much consideration, this policy has been put in place to ensure I can continue providing the level of care and service our clients value.
Thank you for your understanding.
Kate Goodwin